Return & Exchange Policy
At CaniBani, we want you to shop with complete confidence. If you're not fully satisfied with your purchase, we offer a simple and hassle-free return and exchange process. Please read the details below carefully.
1. Return & Exchange Window
- We accept returns and exchanges within 7 days from the date of delivery.
- Once a return is picked up, it may take an additional 5–7 business days to reach our warehouse.
- A reverse shipment and handling fee of INR 100 will be charged on eligible returns.
2. Reverse Pick-Up Service
- CaniBani offers a reverse pick-up facility for eligible returns.
- Our courier partner will make up to two pick-up attempts.
- If both pick-up attempts fail, the customer will need to self-ship the product to our business address.
- Reverse pick-up availability depends on serviceability at the customer's pincode.
3. Refunds for COD Orders
- For COD orders, once the returned product is received and successfully verified, the refund will be processed as per our return policy.
- Customers may receive the refund through bank transfer/store credit, depending on the applicable refund process.
- Refund processing will begin only after the returned product passes our quality check.
4. Condition of Returned Products
Returned products must be:
- Unused and unworn
- In their original condition
- With all original tags, packaging and accessories intact.
Products that are worn, used, washed, damaged or altered may not be eligible for return or exchange.
5. Refund Processing Time
- Once your return is received and approved, please allow up to 7 business days for the refund to be processed.
- The actual time for the amount to reflect may vary depending on the payment/banking method.
6. Order Cancellations
- Orders can only be cancelled before they are shipped from our warehouse.
- Once an order has been dispatched, it cannot be cancelled. You may initiate a return after delivery, subject to our return policy.
7. Shipping Charges
- Original shipping charges are non-refundable.
- In case the customer returns the parcel, a ₹100 shipping charge will be deducted from the total refundable amount, and the remaining balance will be refunded to the customer.
- Applicable return/reverse-pickup charges will be deducted as per the return policy.
8. Non-Serviceable Pincodes
If your pincode is not serviceable for reverse pick-up by our courier partners:
- You may need to self-ship the product to our business address.
- Please contact our customer support team before shipping the product.
- For eligible returns, the applicable return charges will be handled as per our return policy.
9. Multiple Items in One Order
Multiple items from the same order must be returned or exchanged together in a single request.
Separate return or exchange requests for the same order may not be accepted.
10. Defective or Missing Products
For any defective, damaged or missing product, please contact us within 24 hours of delivery.
A clear unboxing video may be required to process such claims.
11. Partial COD Policy
For Partial COD orders, an advance payment of ₹99 is required at the time of booking. This amount will be adjusted against the total order value.
The ₹99 advance payment is non-refundable if the customer refuses or fails to accept the parcel at delivery. This does not apply if non-delivery is caused by CaniBani or its courier partner.
12. Need Help?
We're here to help with any questions regarding your order, return or exchange.
Customer Service: Available through our website
Instagram: @canibani
WhatsApp: 8160868096
Support Hours: 10:00 AM – 6:00 PM, Monday to Saturday
Note: Queries received outside support hours will be addressed on the next business day.
Important Note
CaniBani reserves the right to reject a return or exchange if the product does not meet the conditions mentioned above.
By placing an order with CaniBani, you acknowledge and agree to the terms of this Return & Exchange Policy.