At Canibani, we strive to provide premium quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, you can request a return or exchange within 7 days from the date of delivery, subject to the terms below.

DOMESTIC ORDERS – EXCHANGE

You can request an exchange within 7 days of delivery.

Exchange Eligibility

The product must:

• Be unused, unwashed and unworn.
• Have all original tags attached.
• Be returned in its original packaging.
• Be in resalable condition.

Sale & Promotional Orders

Products purchased during Buy 1 Get 1 Free, Clearance Sale or any Special/Promotional Offer are not eligible for return or refund.

Such products are eligible only for size exchange, subject to stock availability.

Exchange Process

1. Contact our Customer Support within 7 days of delivery.
2. Share your Order Number and product details.
3. Our team will review your request within 24–48 hours.
4. Once approved, we will arrange a reverse pickup, subject to PIN code serviceability.
5. After the product reaches us and passes quality inspection, the requested size will be dispatched.

If the requested size is unavailable, Canibani Store Credit equal to the product value will be issued.

DOMESTIC ORDERS – RETURNS

Return requests can be raised within 7 days of delivery.

The product must be unused, unwashed, unworn, with all original tags and packaging intact.

Once the returned product reaches us and passes our quality inspection:

• Prepaid/Online Payment Orders: Eligible refunds will be processed to the original payment method.
• COD Orders: The eligible amount will be issued as Canibani Store Credit.

Please allow 5–7 business days for the returned product to reach us after pickup. Refund processing may require additional business days depending on the payment provider/bank.

Store Credit

Canibani Store Credit will be sent to your registered email address or phone number and will be valid for 3 months from the date of issue.

IMPORTANT NOTES

• Return or exchange can be requested only once per order.
• Products that are worn, washed, damaged, altered or without original tags will not be accepted.
• Products purchased during Buy 1 Get 1 Free, Clearance Sale or Promotional Offers are not eligible for return or refund and are eligible only for size exchange, subject to stock availability.
• Original shipping charges are non-refundable.

REVERSE PICKUP & UNSERVICEABLE PIN CODES

Reverse pickup is available only for serviceable PIN codes.

If reverse pickup is unavailable at your location, you may self-ship the product using a reliable courier service.

Please contact our Customer Support before shipping the parcel.

After shipping, share:

• Courier Receipt
• Tracking ID
• Order Number

Once the product is received and passes quality inspection, your eligible refund or exchange will be processed.

Self-shipping courier charges will be reimbursed only if approved by Canibani Customer Support.

ORDER CANCELLATION

Orders can be cancelled only before they are dispatched from our warehouse.

Once an order has been dispatched, cancellation will not be possible.

INTERNATIONAL ORDERS

Currently, Canibani does not offer returns, exchanges or refunds on international orders.

Once an international order has been confirmed and shipped, it cannot be cancelled, returned, exchanged or refunded.

CUSTOMER SUPPORT

For any assistance regarding returns, exchanges or refunds:

📧 Email: shopcanibani@gmail.com
📞 WhatsApp/Call: +91 8160868096

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)